Contact Us
Get in Touch
We’d love to hear from you — whether you’ve spotted something that doesn’t look right, have an idea for making the platform better, or just want to tell us about the moment one of your results made you stop and think.
Before reaching out, you might find your answer in our FAQ or Knowledge Base. We’ve covered a lot of ground there, and you may be up and running faster than waiting for a reply.
General Support
For questions about your account, your results, the assessments, or anything else about the platform.
support@thevault.comWe typically respond within 24 hours on business days.
Sometimes faster, sometimes a bit longer during busy periods — but we read every message, and we don’t use canned responses. A real person will get back to you.
Bug Reports & Technical Issues
Something broken? A chart not loading, a calculation that looks off, or a page behaving strangely?
bugs@thevault.comWhen reporting a bug, it helps us if you include:
• What you were doing when it happened
• What device and browser you’re using
• A screenshot if you can grab one
• Whether it happens every time or just occasionally
The more detail you give us, the faster we can track it down.
Business & Partnership Inquiries
Interested in working with us? Whether you’re a coach, therapist, organizational consultant, educator, or someone else who sees value in what we’re building — we’d like to hear about it.
partnerships@thevault.comWe’re especially interested in conversations about integrating our assessments into coaching practices, team development programs, and educational settings.
Press & Media
For press inquiries, interviews, or media-related requests.
press@thevault.comWe’re happy to discuss the science behind our psychometric assessments, the philosophy of multi-framework self-discovery, or the broader question of how personality tools are evolving.
Research Collaboration
We take psychometric validity seriously, and we welcome collaboration with researchers in personality psychology, psychometrics, and related fields.
research@thevault.comIf you’re interested in our data, our methodology, or conducting studies using our platform, we’d love to hear from you.
Connect With Us
Follow along for insights, personality deep-dives, and the occasional moment of self-recognition:
- Twitter / X: @thevault
- Instagram: @thevault
- TikTok: @thevault
- LinkedIn: The Vault
A Quick Note
We’re a small team that cares deeply about getting this right — both the science and the soul of it. We may not have a call center or a chatbot army, but we do have real humans who genuinely want to help.
If something about your experience wasn’t what you hoped, tell us. That’s how we get better.